FAQ 2

France:  8€. Delay: Within 24 hours. 

Paris: free pick-up in our Showroom.

Europe + UK  : 15€. Delay: 2 to 5 business days.

United-States and Australia: 25€. Delay: 2 to 8 business days. 

Asia: 35€. Delay: 2 to 8 business days. 

Africa: 35€. Delay: 2 to 8 business days. 

Customs duties outside the European Union may apply, and remain the responsibility of the customer.

Your order will be delivered by bike courier for all deliveries in Paris.

Our French and international deliveries will be handled by our partner carriers.

For all deliveries in Paris, we guarantee delivery within 24 hours of your order.

For European and international deliveries you will receive a tracking number and then you will be delivered within 72 hours.

Are you shipping international?

We deliver all the countries of the world.

Customs charges will apply to countries outside the Schengen area. The customs duties will be supported by the consumer at the time of receipt of the order.

What are the return conditions?

If you change your mind, we will allow you to return your package free of charge within 14 days of receipt. Following the return and verification of the goods status, we will then proceed to refund your order. Please contact us by Whatsapp or at info@verlan-paris.com 

When Verlan finds that the product has not been worn or damaged, please allow 5 business days for your return to be processed at Verlan and to register the refund on your account.

Verlan offers you the possibility to pay for your purchases via Visa, Mastercard, American Express, Paypal and Coinbase Commerce.

It is also possible to pay in two times via the Alma platform.

All orders placed before 2pm are shipped within the day. After this hour, orders will be shipped first thing in the morning the next day.

Don’t worry, it happens. If you have an emergency, you can contact us on Whatsapp or at our email address: info@verlan-paris.com 

How do I change the delivery address?

If you have entered an incorrect delivery address, please contact us.

What to do when my product is out of stock?

We produce small series, however if you are interested in some of the products listed as “out of stock” you can contact us at our email address: info@verlan-paris.com

Can I cancel or change my order?

You can cancel or modify your order by sending us a message on Whatsapp or by sending us an email to the following address: info@verlan-paris.com 

Designing products with an extended life cycle, our goal is to produce the highest quality garments, which is why our fabrics come from the best suppliers in Japan, Italy, France and Portugal, then our creations are produced between France and Portugal.

As trust goes hand in hand with transparency, you can find more information about our ecodesign cycle and our partners on our website.

Orange “SMART” Mark is an activation service available on all labels of our products and accessible from a smartphone. This service allows the buyer to inquire as the owner of his product. This allows him to access completely transparent information on the manufacture of his product, to receive exclusive invitations in relation to the new releases and events of Verlan. Orange SMART mark also makes it easier and safer to remake products via online reselling platforms.

By working with Arianee, we are reinventing the relationship between the brand and its community around the concepts of trust, respect and transparency.

To activate it, download the Ariane app from the Apple Store. Create an account and scan the NFC chip under your product’s Verlan label.

We advise you to refer to our webpage dedicated to the maintenance of our products.

We carefully check our products, so if any of them are defective, please contact us via Whatsapp or our email address: info@verlan-paris.com . Remember to include the purchase reference.

Verlan guarantees all its products for life, these guarantees apply when the product is used under normal conditions and for the intended purposes. All returns will be inspected and approved by Verlan before any replacement or repairs.